RECORD

NordiCHI 2008 workshop:
How can HCI improve social media development?

The NordiCHI 2008 workshop “How can HCI improve social media development?” was arranged October 19 in Lund, Sweden.

The workshop theme was social media development from a HCI perspective. The workshop was arranged as a merge with another NordiCHI workshop on user requirements, which also mainly received papers related to social media.

The presentations are available below. If you want to read more: Download the proceedings.

PROGRAM

0900-0910 Introduction and presentation

0910-1030 Supporting development and evaluation of Web 2.0 applications

• Bram Lievens, Karen Torben Nielsen, Jo Pierson, An Jacobs: Proxy technology assessment as a multi-method approach for identifying social requirements of co-creative media
• Jeroen Vanattenhoven: Research blog: Eliciting user needs and experiences
• Jan Heim, Amela Karahasanović, Petter Bae Brandtzæg: Capturing user requirements and feedback for web2.0 applications by a norm-based questionnaire toolset
• Marianna Obrist, Danilea Wurhofer, Manfred Tscheligi: User experience patterns: A useful way to support social media development

1030-1045 Tea

1045-1200 Capturing human aspects during the requirements elicitation

• Deepak Sahni, Jan Van den Bergh, Karin Coninx: Towards a collaboration framework for selection of ICT tools
• Jan Derboven, Alex J. Uyttendaele: Putting personas to work: Combining card sorting and personas in requirements analysis
• Nachiket Apte, Frank Hűlsken: Motivation for creating new user experiences while watching online video

1200-1300 Lunch

1300-1445 HCI and social media

• Jari Multisilta: Designing for social media
• Saila Ovaska, Juha Leino, Kari-Jouko Räihä: Studying user interest in social media sites
• Petri Mannonen, Mikael Runonen: SMEs in social media
• Pirjo Näkki, Maria Antikainen: Online tools for co-design: User involvement through the innovation process

1445-1500 Tea

1500-1600 Group discussions: Defining a research agenda

• Group A (Future research in user requirements elicitation)
• Group B (Future research in the Human computer interaction of social media)
• Group C (Future research in the Human computer interaction of social media)

1600-1645 Plenary presentations and discussion

1645-1700 Wrap-up

WORKSHOP ORGANIZERS
Asbjørn Følstad, SINTEF ICT, Norway
Petter Bae Brandtzæg, SINTEF ICT, Norway
Marianna Obrist, University of Salzburg, Austria
David Geerts, Katholieke Universiteit Leuven, Belgium

The workshop organization is a joint effort of the social media research projects RECORD and CITIZEN MEDIA

NordiCHI 2008 is arranged October 18.-22. in Lund. Sweden.

Human-Computer Interaction (HCI) and social media development

The following is the theme of a NordiCHI 2008 workshop on social media development. The  workshop is aranged by the projects RECORD and  CITIZEN MEDIA.

Social media are systems and applications supporting content sharing and co-creation in sociable online environments. This includes solutions for media sharing (e.g. YouTube, Flickr), self presentation and debate (e.g. MySpace, bloggs), social networks (e.g. Facebook, LinkedIn), referencing and recommendation services (e.g. Digg, Del.icio.us) and co-created knowledge resources (e.g. Wikipedia). Social media may also include technology platforms such as interactive television and mobile phones.

The growth of social media will most likely have important consequences for the field of HCI. Social media is said to “[reframe] the debate in terms of user experience, usability, and most importantly what matters to users” (Porter, 2007). Vice versa, HCI and usability will be increasingly relevant for social media development. In a recent study by Brandtzæg and Heim (2008) end-users reported low usability as their third most important reason for reduced use of particular social network sites. A similar perspective is held by danah boyd (2005) criticizing what she terms “autistic social media”.

Social media development implies important challenges for the field of HCI. Social media’s context of use, and end-users competencies and preferences are changing rapidly and unpredictably. Social media design needs to support not only individual users, but communities and co-creation of content (Battarbee, 2003; Light, 2004). Knowledge resources such as guidelines and design patterns, needs continuous updating due to fast changes in what is considered successful social media design. Evaluation of social media requires sensitivity to utility and user experience issues rather than just usability (Preece, 2001; Nov, 2007), while at the same time user feedback methods should not overburden participants (Schümmer and Lukosch, 2007).

References:
Battarbee, K. (2003). Defining co-experience. In the proceedings of Designing Pleasurable Products and Interfaces (DPPI). Pittsburgh, PA, USA. June 23-26, 2003.
boyd, d. (2005). Autistic Social Software. In J. Spolsky (ed.) The Best Software Writing I. Apress, pp. 35-45.
Brandtzæg, P.B., Heim, J. (2008). User Loyalty and Online Communities: Why Members of Online Communities are not Faithful. In the proceedings of Intelligent Technologies for Interactive Entertainment (INTETAIN), Cancun, Mexico. January 8-10, 2008.
Light, A. (2004). Audience Design: Interacting with Networked Media, Interactions special issue on HCI and Mass Communication, XI(2), pp.60-63.
Nov, O. (2007). What motivates Wikipedians? Communications of the ACM, 50(11), pp. 60-64.
Porter, J. (2006). Ugliness, Social Design, and the MySpace Lesson, Bokardo, posted August 18, 2006 at http://bokardo.com/archives/do-myspace-users-have-bad-taste/
Preece, J. (2001). Sociability and usability: Twenty years of chatting online. Behavior & Information Technology, 20(5), pp. 347-356.
Schümmer, T., Lukosch, S. (2007). Patterns for Computer-Mediated Interaction. NJ: John Wiley & Sons, pp. 65-186.

RECORD fagseminar: Hvordan utforme sosiale medier

70 personer deltok på RECORD-fagseminaret “Personlig eller populær: Hvordan utforme sosiale medier” den 5. juni. Foredragsholdere var bl.a. Matt Jones (dopplr), Rune Røsten (VG Nettby) og Marika Lüders (SINTEF IKT).

Vi legger ut presentasjoner fra foredragsholderne fortløpende, etterhvert som vi får dem oversendt.

McCann social media demographics

I came across this presentation from Universal Maccann. It has got loads of aggregated statistics on blogging, social networks, content sharing and RSS, presented in a nice manner. If you prefer a pdf, you can download it here.

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